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| Call Centers |
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| Listing: |
- Blue
Flag Technologies Ltd
Provides customer relationship management
solutions. Include helpdesk, call center,
and complaints management.
- Call
Center Management
Provides a call center strategic-management
guide, service level agreement template, transition
plan, benchmarking audit kit, best practice
presentation, and quick reference guide.
- CallQueWeb
A help desk solution targeted at small to
mid-sized call centers & help desk businesses.
- Gemini
Affinitas
UK-based company offering the Gemini helpdesk
and support services for the call center environment.
- The
ITIL Call Center Presentation
A presentation covering the management of
call center help desks using the ITIL methodology.
- Nortak
Software
Offers CallBase, a line of call center software
products and services.
- Organizing
A Call Center Service Desk
An introductory presentation and review of
organizational issues relating to the call
center service desk.
- Outsourcing
The Call Center
A discussion of issues relating to the outsourcing
and functioning of a call center.
- Platinum
Technology Ltd
Layout for a fully integrated call center
who require customer and inventory management.
- Q-Max
Develops and sells call center management
software.
- Touchstar
Software
Call center software for telemarketing, routing,
computer telephony, predictive dialing, and
automatic dialing.
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